Our goal is your complete satisfaction and we will do what we can to make it right.
Below are our standard processes for returns and exchanges. However, if you would prefer to discuss your issue with one of our 12 Metre Challenge team members, please call us at +1 721.542.0045.
If you are not completely satisfied with your purchase at www.12metre.com or at our gift shop at Bobby's Marina, Philipsburg, Sint Maarten, you may refund or exchange your purchase within the first 30 days from your date of purchase.
Please note that all clothing returned must be in new condition with no signs of being worn.
The cost of shipping your product back to 12 Metre Challenge is non-refundable, except if an error occurred on our part in the original shipment of your order (for example, you received the incorrect item). However, shipping the replacement item back to you will be at our expense.
If you are returning your product because it is defective, we will also provide you with a 10% discount code that you can apply to your next purchase with 12 Metre Challenge to assist in offsetting any shipping costs incurred.